C.O.T.A.hotels, Management Consulting Organization for Hotel & Resort since 1993 continuously carry out the activity of Management Consulting and Professional Training for the Tourism and Hotels industry, working with its employees and / or consultants throughout the entire country.
C.O.T.A.hotels Employees and Consultants Management operate within the Italian Professionals Law 4/01/13 and in accordance with the following Ethical Code of C.O.T.A.hotels.
C.O.T.A.hotels Employees and Consultants Management ethic may have common and / or distinctive elements than other professions ethics.
Ethics expresses a value system, specific to each profession, which tends to produce identity and belonging and driving behaviors.
The object of the Professional Ethics concerns:
C.O.T.A.hotels Ethical Code of Conduct contains guidance on the principles of ethics and professional conduct to follow; C.O.T.A.hotels Employees and Consultants are required to comply with this Code of as follows; failure to comply the Code will result in the application of sanctions and actions planned by Internal supervisors organs.
a) C.O.T.A.hotels Employees and Consultants undertake to read and subscribe the Ethical Code of Conduct;
b) C.O.T.A.hotels Employees and Consultants undertake to respect the Ethical Code of Conduct, ensuring that their behavior will correspond to it;
c) C.O.T.A.hotels Employees and Consultants undertake to know and apply the related national and international rules and to standardize as much as possible their activities to the rules contents;
d) C.O.T.A.hotels Employees and Consultants are committed to undergo themselves to the judgment of the C.O.T.A.hotels internal supervisors Organs regarding the conduct evaluation, should it appear contrasts between that conduct and the principles contained in this Code;
e) C.O.T.A.hotels Employees and Consultants must follow the Professional Ethics rules emanated by the company and in cases not expressly covered they must safeguard the Ethical Code by their behaviors;
f) In the performance of the accepted tasks, C.O.T.A.hotels Employee and Consultant keeps the requirements of independence, dignity and objectivity, considered essential for the professional business consulting and care, when is possible, also that his colleagues do the same;
g) C.O.T.A.hotels Employees and Consultants undertake to avoid any discriminatory form about age, race, sex, religion, nationality, opinion, thought and each abuse of their job role;
h) C.O.T.A.hotels Employees and Consultants must operate in compliance with the assumed customer assignment, in order to meet each other’s expectations, declared and agreed.
a) C.O.T.A.hotels Employee and Consultant only accept assignments for which he feel himself adequate and competent;
b) C.O.T.A.hotels Employee and Consultant must to notify to the Customer any circumstances that prevents his performance and, where possible, direct the customer towards alternatives consultations.
a) C.O.T.A.hotels Employee and Consultant must constantly update his professional skills increasing his knowledge with particular reference to the Business Consulting’s activities and the General Management Techniques;
b) C.O.T.A.hotels Employee and Consultant is required to participate in courses for training and updating related to General Management Consulting professional skills, within Italian Professionals Law 4/01/13;
a) C.O.T.A.hotels Employee and Consultant must carry out their duties with honesty and integrity toward the Client and / or any other involved;
b) C.O.T.A.hotels Employee and Consultant during his professional performance must preserve his independent judgment, technical and intellectual and defend it from any kind of external influences;
c) C.O.T.A.hotels Employee and Consultant commits himself to avoid providing professional services to Clients when such services are contrary to Laws, and is committed to maintaining high dignity of the profession and avoid even the appearance of dishonesty, fraud, deceit, or behaviors not in line with this Code.
a) All information regarding the activities customers, acquired during the professional performance, are to be treated as confidential and covered by professional secrecy and shall not be disclosed and used for the benefit of third parties except with the specific authorization of the customer;
b) Contemporaries consultant assignments of same kind, in the same place, for customers between their competitors, can not be accepted without informing the involved parties;
c) Confidential information received even occasionally can not be disclosed;
d) C.O.T.A.hotels enforces its Employees and Consultants to respect and duty of confidentiality in any title, toward C.O.T.A.hotels selfsame;
e) During the counseling relationship C.O.T.A.hotels Employees and Consultants will guarantee the integrity and preservation of data and documents made available on any kind of support;
f) The information concerning the personal data known during the Consulting activity will be kept confidential by C.O.T.A.hotels Employees and Consultants even after the conclusion of counseling relationship within the limits of the current legislation.
a) C.O.T.A.hotels Employees and Consultants are committed to submit to the customer, offer of cooperation in which they treated all the technical and economic elements constituting the professional performance, that will be used to draw up the contract.
b) Are inhibited to C.O.T.A.hotels Employee and Consultant job proposals to the Customer employees. Any candidacy as spontaneous responses to served ads will be evaluated each time according to the general rules of propriety;
c) The Consulting assignment, whatever the contract form is, founded on trust and must comply with the principle of specific professionalism;
d) Any change in the terms and limits that can change the original stipulations of the Assignment will be communicated by the C.O.T.A.hotels Employee and / or Consultant to the Customer, in order to obtain explicit consent for the prefessional relationship continuation, in compliance to conditions and compensation;
e) Employees and Consultants C.O.T.A.hotels are required to abstain from performing professional activity when he has his own account or for third parties, an interest in conflict with that of the customer in terms that could affect the proper performance;
f) C.O.T.A.hotels Employee and Consultant does not accept commissions or payments of any kind from suppliers of goods and services recommended to the Customer;
e) C.O.T.A.hotels Employee and Consultant refuse consulting assignments involving illegal and illegitimate operations;
C.O.T.A.hotels Employees and Consultants are inhibited to lavish commissions or payments of any kind to third parties, aimed at obtaining professional assignments.
In cases C.O.T.A.hotels is alerted of prejudicial conduct to this Ethical Code of Conduct of C.O.T.A.hotels Employee and / or Consultant behaviors not in accordance with the rules of law, the warnings acquired will be transmitted to the internal Supervisory Board as evidence of the violation. The infractions will be notified within thirty days from the warning. Then the Board will be investigate to verify the culpability and if the violation is confirmed, will make provision of penalty based on the severity of the behavior as follow:
a) Censorship by the internal Supervisory Board’s, in writing and motivated;
b) Suspension of activities at C.O.T.A.hotels for a period not less than six months and not more than eighteen months;
c) Expulsion and / or dismissal from the Company C.O.T.A.hotels s.r.l..
The penalties referred to in paragraphs a) and b) may be taken in any case, including joint between them.
This Ethical Code of Conduct enter into force in May 2015.
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